At AGAFOSHK, customer satisfaction is our top priority. We offer straightforward returns and exchanges to ensure a smooth and enjoyable shopping experience.
1. Return & Exchange Window
Customers may request a return or exchange within 30 calendar days of delivery. Requests submitted after 30 days may not be accepted.
2. Eligibility for Returns
Returns are accepted for items that are unused, unwashed, and in their original packaging.
Items must include all accessories, manuals, and tags.
Products that are damaged due to misuse, personalized, or made-to-order are not eligible for return.
3. Return Shipping
AGAFOSHK covers all return shipping costs for eligible returns.
Do not ship items back to the original shipping address. The correct return address will be provided via email after your return request is approved.
Customers should securely package items to prevent damage during transit.
4. How to Request a Return or Exchange
Contact our customer service team to submit a return or exchange request:
Email: service@agafoshk.store
Phone: +1 (218) 527-2185
Provide your order number, item(s) to return, and reason for return.
Our team will review your request and provide the return shipping instructions and address.
Ship the item back within the approved time frame.
5. Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 14 business days, depending on your bank or payment provider.
6. Exchanges
If you wish to exchange an item, we will guide you through the process after approving your request.
The replacement item will be shipped once the original item is received and inspected.
7. Non-Refundable or Non-Returnable Items
- Personalized or made-to-order products
- Items damaged due to misuse, accident, or neglect
8. Additional Notes
Ensure the return package clearly indicates your return authorization number (provided via email).
Retain tracking information until your return is processed.
Refunds may take longer to process if the return package is delayed or incorrectly labeled.
9. Contact Information
For any questions regarding returns, exchanges, or refunds:
Email: service@agafoshk.store
Phone: +1 (218) 527-2185
Address: 2518 Jester Ln, Stafford, TX 77477, USA
Customer service hours: Monday–Friday, 9 AM–6 PM EST